
100 - EN
elproVIEWER
SI3001Ea
ERROR MESSAGES
9
9.1 Customer support
If you need further assistance from the ELPRO Customer support, please provide the
following information:
• Software version and licensing information
Information on the current version of the elproVIEWER is contained in the info window.
Version
- Copyright information
- Licensed edition: Basic or Professional
- License key: 20 characters of the license key
- Activation ID: Assignment ID of the license server
If the license key has not yet been activated, the ID is not yet included
General • Original LIBERO PDF report
• Version and type of the employed operating system
Exact definition of the
problem
Which actions were carried out before problems occured?
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